Refund and Returns Policy
At Avax, we pride ourselves on providing quality steel products and excellent service. We understand that from time to time, returns may be necessary, and we are committed to handling them fairly and transparently in line with the Consumer Protection Act (CPA), 2008.
Returns & Exchanges
• Products may be returned or exchanged within 14 days of purchase.
• To qualify for a return/exchange, the product must be:
– In its original condition (unused, undamaged, and free from alterations).
– In its original packaging where applicable.
– Suitable to be placed back into stock and resold as new.
• Proof of purchase (invoice, receipt, or order confirmation) must be provided.
Refunds
• Refunds will only be issued once the returned product has been inspected and approved by Avax.
• Refunds are processed via the original payment method.
• Refunds are only applicable for returns made within 14 days of purchase.
• Delivery/transportation costs for returns are non-refundable unless the return is due to an error on Avax’s part (e.g., incorrect or defective product supplied).
Non-Returnable Items
The following items cannot be returned or refunded:
• Products that have been used, damaged, or altered after purchase.
• Custom cut-to-size or made-to-order steel products.
• Sale or clearance items (unless defective).
Defective or Incorrect Products
• If you receive a defective or incorrect product, please contact Avax within 7 days of receipt.
• Avax will arrange inspection and, if applicable, a replacement, repair, or refund at no additional cost.
How to Initiate a Return
1. Contact our team at 031 705 2411 or email info@avaxwd.co.za with your order details.
2. Provide proof of purchase and a description/picture of the product to confirm eligibility.
3. Once approved, the product can be returned to our premises or collected by arrangement (collection fees may apply).
Contact Us
For any queries regarding our Return & Refund Policy, please reach out to our team at:
031 705 2411
